Our commitment to you

​We are committed to providing streamlined and nationally consistent finance to support:

  • Australian farm businesses and regional communities
  • growth of regional economies across Australia
  • construction of major water infrastructure by state and territory governments
  • infrastructure investments that provide long-term regional economic growth and development by providing secure and affordable water through investments in economically viable water infrastructure

We will administer loans and provide a service that is efficient, fair, consistent and transparent.

Service standards

Our service is impartial, accountable, respectful and ethical. We provide a personalised service to farm business owners.

These service standards detail our commitment to you.

Responsive

We will manage your queries, applications and requests in a timely manner.

You will be regularly updated on the status of your application and loan.

You can contact us through a dedicated customer service phone line and email contact (during business hours).

Our staff will manage your queries and issues promptly.

Personable and understanding

You will deal with a real person, who understands your needs, and the issues of rural businesses.

Our staff understand the rural, industry specific and water infrastructure needs of Australia.

We will respond quickly to new and emerging issues to support the needs of rural Australia.

Consistent and clear

You can find information easily and quickly through our website or phone line.

We are fair and consistent in our application and assessment processes, regardless of location or industry.

All information and processes will be easy to understand.

Any details of the loan can be explained by staff operating customer support channels.

Fair and transparent

We handle and manage all information in a sensitive manner that protects the privacy of applicants.

We will manage our programs in a prudent and transparent manner. We will comply with our legislative and regulatory requirements.

We will manage complaints in a transparent and timely manner.

Accessibility

We aim to make information accessible. Our goal for this website is to make our service simpler and easier to use.

Contact us if you need help accessing information on this site.

Privacy

Protecting your personal information is important to us.

We are committed to making sure that we meet the requirements of the Privacy Act 1988.

Read our privacy policy to see how we protect information we collect about you.

Contact us

Ask us a question or send your feedback using our online contact form.

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